Shipping policy

Order Processing

All orders are processed and dispatched within 1-2 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email with a tracking number.

Shipping Methods & Delivery Times

We deliver to the UK, the USA, most of Europe and a number of other countries. The countries we deliver to are shown at checkout. We cannot ship to Canada. Delivery times will vary based on the destination and the shipping method chosen at checkout.

  • UK Standard Delivery: Typically 2-4 business days after dispatch.

  • UK Express Delivery: Typically 1-2 business days after dispatch.

  • USA Delivery: Tracked delivery, typically 3 to 7 working days. All duties, taxes and tariffs are included in the delivery charge, so there is nothing to pay on arrival.

  • International Delivery: Tracked delivery, typically 3 to 7 working days. Please note that customs processing can sometimes cause delays.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. We strive to provide the most competitive rates.

Personalised Orders & Hampers

If your order includes a personalised message or logo, or is a hamper delivered directly to the recipient, please ensure all details are correct before placing your order. Our hampers are specially designed to arrive in perfect condition without the use of shredded paper.

Customs, Duties & Taxes

For UK and US orders, all duty and tax is included in the price. For all other international orders, local tax, customs duties or other import fees may be charged by your country's customs office on arrival. Where they are charged, they are the responsibility of the customer and are not included in the product or shipping cost. In the event that you do not pay the relevant tax when contacted by the shipping agent, we will refund your order, upon receipt of the goods, minus the cost of retrieval. We recommend you contact your local customs office for information on these fees.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with the carrier to resolve the issue. If a package is lost in transit, please notify us after the expected delivery time has passed so we can initiate a claim with the shipping carrier.